{"id":645,"date":"2026-02-06T18:55:21","date_gmt":"2026-02-06T17:55:21","guid":{"rendered":"https:\/\/lorenzetti.ma\/?page_id=645"},"modified":"2026-02-06T19:05:25","modified_gmt":"2026-02-06T18:05:25","slug":"645-2","status":"publish","type":"page","link":"https:\/\/lorenzetti.ma\/index.php\/645-2\/","title":{"rendered":"Retours et Remboursements"},"content":{"rendered":"<style>.kb-row-layout-id645_4edcbb-e3 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id645_4edcbb-e3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id645_4edcbb-e3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1140px;padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id645_4edcbb-e3{background-color:var(--global-palette9, #ffffff);}.kb-row-layout-id645_4edcbb-e3 > .kt-row-layout-overlay{opacity:0.30;mix-blend-mode:normal;}@media all and (max-width: 1024px){.kb-row-layout-id645_4edcbb-e3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id645_4edcbb-e3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id645_4edcbb-e3 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column645_f59b8e-d7 > .kt-inside-inner-col,.kadence-column645_f59b8e-d7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column645_f59b8e-d7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column645_f59b8e-d7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column645_f59b8e-d7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column645_f59b8e-d7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column645_f59b8e-d7{text-align:center;}.kadence-column645_f59b8e-d7{position:relative;}@media all and (max-width: 1024px){.kadence-column645_f59b8e-d7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column645_f59b8e-d7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column645_f59b8e-d7 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading645_981824-3d, .wp-block-kadence-advancedheading.kt-adv-heading645_981824-3d[data-kb-block=\"kb-adv-heading645_981824-3d\"]{text-align:left;font-size:var(--global-kb-font-size-sm, 0.9rem);font-style:normal;text-transform:uppercase;color:#c10130;}.wp-block-kadence-advancedheading.kt-adv-heading645_981824-3d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading645_981824-3d[data-kb-block=\"kb-adv-heading645_981824-3d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading645_981824-3d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading645_981824-3d[data-kb-block=\"kb-adv-heading645_981824-3d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading645_981824-3d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading645_981824-3d\">DATE D&rsquo;ENTR\u00c9E EN VIGUEUR : 26 janvier 2026<\/h6>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84, .wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84[data-kb-block=\"kb-adv-heading645_e5bc8c-84\"]{padding-top:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.2;font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84[data-kb-block=\"kb-adv-heading645_e5bc8c-84\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84[data-kb-block=\"kb-adv-heading645_e5bc8c-84\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84, .wp-block-kadence-advancedheading.kt-adv-heading645_e5bc8c-84[data-kb-block=\"kb-adv-heading645_e5bc8c-84\"]{font-size:24px;}}<\/style>\n<h2 class=\"kt-adv-heading645_e5bc8c-84 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading645_e5bc8c-84\">Retours et Remboursements<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Chez Lorenzetti Maroc , nous nous effor\u00e7ons de fournir \u00e0 nos clients une exp\u00e9rience d&rsquo;achat transparente et satisfaisante. Pour garantir votre pleine satisfaction, nous avons \u00e9labor\u00e9 une politique d&rsquo;\u00e9change et de retour claire et d\u00e9taill\u00e9e. Veuillez lire attentivement les conditions ci-dessous :<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading645_1450b5-eb, .wp-block-kadence-advancedheading.kt-adv-heading645_1450b5-eb[data-kb-block=\"kb-adv-heading645_1450b5-eb\"]{text-align:left;font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading645_1450b5-eb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading645_1450b5-eb[data-kb-block=\"kb-adv-heading645_1450b5-eb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading645_1450b5-eb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading645_1450b5-eb[data-kb-block=\"kb-adv-heading645_1450b5-eb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading645_1450b5-eb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading645_1450b5-eb\">1.D\u00e9lais de retour :<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Notre politique d&rsquo;\u00e9change et de retour est valable pour une p\u00e9riode de 7 jours \u00e0 compter de la date d&rsquo;achat initiale. Pass\u00e9 ce d\u00e9lai, nous ne pourrons malheureusement pas accepter de demandes d&rsquo;\u00e9change ou de retour.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Pour les articles achet\u00e9s pendant une p\u00e9riode de promotion sp\u00e9cifique, vous b\u00e9n\u00e9ficiez d&rsquo;une fen\u00eatre de retour \u00e9tendue de 48 heures \u00e0 compter de la date d&rsquo;achat.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading645_f7c0c6-be, .wp-block-kadence-advancedheading.kt-adv-heading645_f7c0c6-be[data-kb-block=\"kb-adv-heading645_f7c0c6-be\"]{text-align:left;font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading645_f7c0c6-be mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading645_f7c0c6-be[data-kb-block=\"kb-adv-heading645_f7c0c6-be\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading645_f7c0c6-be img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading645_f7c0c6-be[data-kb-block=\"kb-adv-heading645_f7c0c6-be\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading645_f7c0c6-be wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading645_f7c0c6-be\">2. Conditions de retour :<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un retour, les articles doivent r\u00e9pondre aux crit\u00e8res suivants :<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">* Ne pas assembler le produit avant de vous assurer qu&rsquo;il r\u00e9pond pleinement \u00e0 vos attentes.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">* Les articles doivent \u00eatre dans leur emballage d&rsquo;origine, non ouverts et non utilis\u00e9s.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">* Ils doivent \u00eatre en parfait \u00e9tat, sans aucun dommage ni alt\u00e9ration.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">* Les articles doivent \u00eatre accompagn\u00e9s d&rsquo;une preuve d&rsquo;achat valide.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading645_a7dafb-ce, .wp-block-kadence-advancedheading.kt-adv-heading645_a7dafb-ce[data-kb-block=\"kb-adv-heading645_a7dafb-ce\"]{text-align:left;font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading645_a7dafb-ce mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading645_a7dafb-ce[data-kb-block=\"kb-adv-heading645_a7dafb-ce\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading645_a7dafb-ce img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading645_a7dafb-ce[data-kb-block=\"kb-adv-heading645_a7dafb-ce\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading645_a7dafb-ce wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading645_a7dafb-ce\">3. Processus de retour :<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Si vous souhaitez retourner un article, veuillez suivre ces \u00e9tapes :<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Contactez notre \u00e9quipe par e-mail \u00e0 l&rsquo;adresse\u00a0contact@lorenzetti.ma\u00a0 ou via Whatapps au Numero : +212 718401594 en utilisant comme sujet \u00ab\u00a0Retours\u00a0\u00bb.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Incluez les informations de votre commande dans votre e-mail <\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Notre \u00e9quipe vous fournira alors les instructions d\u00e9taill\u00e9es pour le retour de l&rsquo;article.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Frais de retour :<br>Veuillez noter que les frais d&rsquo;exp\u00e9dition pour les articles retourn\u00e9s sont \u00e0 la charge du client. Nous vous recommandons de conserver une preuve d&rsquo;envoi pour votre s\u00e9curit\u00e9 en cas de perte du colis lors du retour.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Inspection et confirmation :<br>D\u00e8s r\u00e9ception de l&rsquo;article retourn\u00e9, notre \u00e9quipe proc\u00e9dera \u00e0 une inspection approfondie pour v\u00e9rifier son \u00e9tat et son admissibilit\u00e9 au retour. Une fois l&rsquo;inspection termin\u00e9e, vous recevrez un e-mail de confirmation vous informant de l&rsquo;\u00e9tat de votre retour ou de votre \u00e9change.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"> * Remarque importante :<br>Lorenzetti Maroc se r\u00e9serve le droit de refuser une demande d&rsquo;\u00e9change ou de retour si l&rsquo;article ne respecte pas les conditions \u00e9nonc\u00e9es dans notre politique d&rsquo;\u00e9change ou s&rsquo;il ne satisfait pas \u00e0 nos normes de contr\u00f4le qualit\u00e9.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Nous sommes d\u00e9termin\u00e9s \u00e0 r\u00e9soudre toute pr\u00e9occupation que vous pourriez avoir concernant vos achats chez Lorenzetti Maroc . N&rsquo;h\u00e9sitez pas \u00e0\u00a0nous contacter\u00a0pour toute assistance suppl\u00e9mentaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>DATE D&rsquo;ENTR\u00c9E EN VIGUEUR : 26 janvier 2026 Retours et Remboursements Chez Lorenzetti Maroc , nous nous effor\u00e7ons de fournir \u00e0 nos clients une exp\u00e9rience d&rsquo;achat transparente et satisfaisante. Pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-645","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/pages\/645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/comments?post=645"}],"version-history":[{"count":6,"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/pages\/645\/revisions"}],"predecessor-version":[{"id":656,"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/pages\/645\/revisions\/656"}],"wp:attachment":[{"href":"https:\/\/lorenzetti.ma\/index.php\/wp-json\/wp\/v2\/media?parent=645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}